Help
Support, when you’re stuck.
This is the task-oriented half of the site. Every article here is about doing something in DebriefMD, or about something that has gone wrong while you were. For general questions about what DebriefMD is and how it handles your data, the FAQ answers those in a sentence each.
Something isn’t working
Opened mid-problem. Each one ends with a way to reach a person.
I can’t sign inSign-in links that don’t arrive or have expired, which address to use, and coming back after deactivating.Recording and microphone problemsA browser that has blocked the microphone, a device it cannot find, and how to capture audio the transcription can use.My debrief won’t uploadWhat the upload queue means, why a recording waits, what “Can’t upload” means, and when to ask for help.My debrief is stuck in processingHow long transcription and analysis normally take, what “taking longer than expected” means, and what retry does.
How DebriefMD works
The longer answers, for when you want to know before it matters.
Install DebriefMD on your deviceHome-screen installation, sign-in, and what works offline.Assessment-system handoff and compatibilityCopy reviewed fields, choose portable files, and prepare a connector checklist.Exporting a debrief, and where it goesPDF, Excel and email, why review comes first, what is never included, and how long the audio lasts.Preceptor emails, consent, and how to objectWhy preceptors get an email without an account, what that email contains (and doesn’t), and how to stop them.Getting your program set upWhy your program has to exist before you can record, what a program controls, and how to get one added.
Not covered here?
Signed in? Send us a request and check back on it under My requests. Otherwise email hello@debriefmd.ca. Either way a person answers.